You'll find the answers to the most common question asked here, however if you have a more specific question then please submit the contact form below.
Sizing information is within the product description if available, scroll down the product page and click on the relevant tab.
If you would like advice or more information on sizing please call our team on tel: 01953 880914
We can exchange your boots for an alternative size, simply contact the office and ask for our Swop-It service, the DPD courier will bring the alternative and take away the original item in one swift transaction. The fee for this service is £15 and applies to UK addresses.
Contact the office prior to returning any item, telephone 01953 880914 or email firstname.lastname@example.org the returning of goods bought from our website are at the buyer's expense.
We can arrange for collection by our courier, costs can be confirmed by telephone, alternatively you may use Royal Mail, please ensure you return the item in the original packaging.
We can exchange or refund, all delivery charges are exempt.
All products sold on www.tuffaboots.com are under 3 months no quibble manufacturer's warranty.
This, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse.
In the unlikely event of a problem with yourTuffa product, you must return them in the first instance to where they were originally purchased for an initial assessment.
The next step will be for the Tuffa Customer ServiceTeam to determine whether these goods should be repaired or replaced..
If returning an item under warranty for inspection, we insist the item must be in a clean state, items sent dirty can not be assessed.
It is very important to include your receipt,where/when purchased and specific details about where our product has not met with your expectations.
Don’t forget to include your full contact details including postal address and a daytime contact telephone number.
We hold a vast amount of stock in our warehouses and aim to keep our levels online accurate, we will always get in touch if your item is out of stock and let you know the estimated time the item will be available should the item be on back order.
For full breakdown please visit our Delivery page
UK mainland normally within a couple of days if the item is in stock (excludes weekends)
You have several ways to pay for your orders.
- Credit cards: Visa, MasterCard
- Debit cards
We are often asked whether customers can go somewhere to try on our boots and shoes.
We do have our own showroom on site in Norfolk and visitors can call bewtween 9.30 - 4.00 Monday to Friday.
Here is a list of some Tuffa stockists who have bricks and mortar shops with a decent Tuffa range for trying before you buy.
Beaver Horse Shop, Windmill Farm, Beckwithshaw, Harrogate. HG3 1QL
Calcutt & Sons, Bullington Lane, Sutton Scotney. SO21 3RA
College Farm Saddlery, 45 Fitzalan Road, Finchley. N3 3PG
Crossways Service Centre, 99 Yarmouth Road, Ellingham. NR35 2PH
Derby Arms Equestrian, 105 - 125 Ashurst Road, Tadworth. KT20 5PX
Eileen Douglas Tack Shop, Woods Farm, Easthampstead Road, Wokingham. RG40 3AE
Elms Equestrian, Bough Beech Road, Four Elms. TN8 6NE
Gatleys, Sandgate Fram Barns, Farm Lane, Storrington. RH20 4AH
GJL Animal Feeds, Clipbush Business Park, Fakenham. NR21 8SX
W & T Gibson, Kingsley Mill, Mill Lane, Frodsham. WA6 8JA
Gibsons Saddlers, Queensberry Road, Newmarket. CB8 9AX
Gravenhurst Saddlery, Ion Farm, Lower Gravenhurst. MK45 4HH
GPS Saddlery, West Loudin Equestrian Centre, Galston. KA4 8PB
Hansard Pet Centre, Romsey Road, Awbridge. SO51 0HG
Harley Equestrian, Dairy Farm, Eydon Road, Woodford Halse. NN11 3RG
Highland Industrial Supplies, 36 Seafield Road, Longman Ind. Est, Inverness. IV1 1SG
Hintons Country & Garden, 17 Broad Street, Leominster. HR6 8DB
Ifield Park Equestrian, Bonnetts Lane, Ifield. RH11 0NY
Ingatestone Saddlery, Main Road, Margaretting. CM4 0ES
Jobson's of Alnwick, Tower Showrooms, Alnwick. NE66 1SX
Kings of Suffolk, Grange Barn, Grundisburgh Road, Woodbridge. IP13 6HN
Lloyds Lawn & Leisure, Kingstown Broadway, Carlisle. CA3 0EF
Mangan & Webb Saddlery, Digbeth Street, Stow On The Wold. GL54 1BN
McCash's Country Store, 1 Feus Road, Perth. PH1 2AS
WM Mcivor & Son, Standard Way Industrial Estate, Darlington Road, Northallerton. DL6 2XA
Mill Wheel Tack Shop, Moss End Garden Centre, Warfield. RG42 6EJ
MJR Equine Supplies, 4 Old Mill, Kirkintiloch. G66 1SS
Murphy's Saddlery & Tack Shop, Hewish Pool Farm, Weston Super Mere. BS24 6SG
Naylors Equestrian, Bridge Point, 100 Mellor Street, Rochdale. OL11 5AT
Penfolds, Old Talbot House, Cuckfield, Haywards Heath. RH17 5JX
Porto Polo, Unit 1 Carewell Barn, St Piers Lane, Lingfield. RH7 6PN
Rokers Tack Shop, Fairlands Farm, Holly Lane, Worplesdon. GU3 3PB
Romsey Saddlery, 6 Latimer Street, Romsey. SO51 8DG
R & R Country (Melton), Waltham Road, Thorpe Arnold. LE14 4SD
R & R Country (Selby), Hull Road, Hemingbrough. YO8 6QJ
Sales of Sandon, The Mill, Sandon. SG9 0QQ
Sight & Sound, 4 Thoroughfare, Harleston. IP20 9AX
Sportack Montrose, Damside of Glenskennd, Montrose. DD10 9LG
Sussex Saddlery, Cowfold Road, West Grinstead. RH13 8LP
Stockley Trading, Riverside Industrial Estate, Bridge Road, Little Hampton BN17 5DF
Supapet The Horse Shop, Millfield Barn, Lower Kingswood. KT20 6RT
The Saddlery Shop, Trelawne Farm, Chilla, Beaworthy. EX21 5XE
T R I Equestrian, The Curragh, County Kildare. Ireland
Vale Gardens, Birmingham road, Badsey. WR11 7TW
Wadswick Country Store, Manor Farm, Corsham. SN13 8JB
Wharfedale Equestrian, 1C Oxford Street, Guisley. LS20 9AX
White Rose Saddlery, Widger Mews, Norton. YO17 9QG
Patrick Wilkinson Saddlery, Barmston Road, Beverley. HU17 0LA
You can send someone a gift by entering their name and address as the Delivery Address and your own as the Billing Address.
We will take Christmas returns up to 8th January, 2018