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FAQ

You'll find the answers to the most common question asked here, however if you have a more specific question then please submit the contact form below.

Sizing information is within the product description if available, scroll down the product page and click on the relevant tab.

If you would like advice or more information on sizing please call our team on tel: 01953 880914

We can exchange your boots for an alternative size, simply contact the office and ask for our Swop-It service, the DPD courier will bring the alternative and take away the original item in one swift transaction. The fee for this service is £15 and applies to UK addresses.

Contact the office prior to returning any item, telephone 01953 880914 or email sales@tuffaboots.com the returning of goods bought from our website are at the buyer's expense.

We can arrange for collection by our courier, costs can be confirmed by telephone, alternatively you may use Royal Mail, please ensure you return the item in the original packaging.

We can exchange or refund, all delivery charges are exempt.

All products sold on www.tuffaboots.com are under 3 months no quibble manufacturer's warranty.

This, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse.

In the unlikely event of a problem with yourTuffa product, you must return them in the first instance to where they were originally purchased for an initial assessment.

The next step will be for the Tuffa Customer ServiceTeam to determine whether these goods should be repaired or replaced..

If returning an item under warranty for inspection, we insist the item must be in a clean state, items sent dirty can not be assessed.

It is very important to include your receipt,where/when purchased and specific details about where our product has not met with your expectations.

Don’t forget to include your full contact details including postal address and a daytime contact telephone number.

We hold a vast amount of stock in our warehouses and aim to keep our levels online accurate, we will always get in touch if your item is out of stock and let you know the estimated time the item will be available should the item be on back order.

For full breakdown please visit our Delivery page

UK mainland normally within a couple of days if the item is in stock (excludes weekends)

You have several ways to pay for your orders.

  • Credit cards: Visa, MasterCard
  • Debit cards
  • PayPal

We are often asked whether customers can go somewhere to try on our boots and shoes.

We do have our own showroom on site in Norfolk and visitors can call bewtween 9.30 - 4.00 Monday to Friday.

Here is a list of some Tuffa stockists who have bricks and mortar shops with a decent Tuffa range for trying before you buy.

Beaver Horse Shop, Windmill Farm, Beckwithshaw, Harrogate. HG3 1QL

Calcutt & Sons, Bullington Lane, Sutton Scotney. SO21 3RA

College Farm Saddlery, 45 Fitzalan Road, Finchley. N3 3PG

Crossways Service Centre, 99 Yarmouth Road, Ellingham. NR35 2PH

Derby Arms Equestrian, 105 - 125 Ashurst Road, Tadworth. KT20 5PX

Eileen Douglas Tack Shop, Woods Farm, Easthampstead Road, Wokingham. RG40 3AE

Elms Equestrian, Bough Beech Road, Four Elms. TN8 6NE

Gatleys, Sandgate Fram Barns, Farm Lane, Storrington. RH20 4AH

W & T Gibson, Kingsley Mill, Mill Lane, Frodsham. WA6 8JA

Gibsons Saddlers, Queensberry Road, Newmarket. CB8 9AX

Gravenhurst Saddlery, Ion Farm, Lower Gravenhurst. MK45 4HH

GPS Saddlery, West Loudin Equestrian Centre, Galston. KA4 8PB

Hansard Pet Centre, Romsey Road, Awbridge. SO51 0HG

Harley Equestrian, Dairy Farm, Eydon Road, Woodford Halse. NN11 3RG

Highland Industrial Supplies, 36 Seafield Road, Longman Ind. Est, Inverness. IV1 1SG

Hintons Country & Garden, 17 Broad Street, Leominster. HR6 8DB

Ifield Park Equestrian, Bonnetts Lane, Ifield. RH11 0NY

Ingatestone Saddlery, Main Road, Margaretting. CM4 0ES

Jobson's of Alnwick, Tower Showrooms, Alnwick. NE66 1SX

Kings of Suffolk, Grange Barn, Grundisburgh Road, Woodbridge. IP13 6HN

Lloyds Lawn & Leisure, Kingstown Broadway, Carlisle. CA3 0EF

Mangan & Webb Saddlery, Digbeth Street, Stow On The Wold. GL54 1BN

McCash's Country Store, 1 Feus Road, Perth. PH1 2AS

WM Mcivor & Son, Standard Way Industrial Estate, Darlington Road, Northallerton. DL6 2XA

Mill Wheel Tack Shop, Moss End Garden Centre, Warfield. RG42 6EJ

MJR Equine Supplies, 4 Old Mill, Kirkintiloch. G66 1SS

Murphy's Saddlery & Tack Shop, Hewish Pool Farm, Weston Super Mere. BS24 6SG

Naylors Equestrian, Bridge Point, 100 Mellor Street, Rochdale. OL11 5AT

Penfolds, Old Talbot House, Cuckfield, Haywards Heath. RH17 5JX

Porto Polo, Unit 1 Carewell Barn, St Piers Lane, Lingfield. RH7 6PN

Rokers Tack Shop, Fairlands Farm, Holly Lane, Worplesdon. GU3 3PB

Romsey Saddlery, 6 Latimer Street, Romsey. SO51 8DG

R & R Country (Melton), Waltham Road, Thorpe Arnold. LE14 4SD

R & R Country (Selby), Hull Road, Hemingbrough. YO8 6QJ

Sales of Sandon, The Mill, Sandon. SG9 0QQ

Sight & Sound, 4 Thoroughfare, Harleston. IP20 9AX

Sportack Montrose, Damside of Glenskennd, Montrose. DD10 9LG

Sussex Saddlery, Cowfold Road, West Grinstead. RH13 8LP

Stockley Trading, Riverside Industrial Estate, Bridge Road, Little Hampton BN17 5DF

Supapet The Horse Shop, Millfield Barn, Lower Kingswood. KT20 6RT

The Saddlery Shop, Trelawne Farm, Chilla, Beaworthy. EX21 5XE

T R I Equestrian, The Curragh, County Kildare. Ireland

Vale Gardens, Birmingham road, Badsey. WR11 7TW

Wadswick Country Store, Manor Farm, Corsham. SN13 8JB

Wharfedale Equestrian, 1C Oxford Street, Guisley. LS20 9AX

White Rose Saddlery, Widger Mews, Norton. YO17 9QG

Patrick Wilkinson Saddlery, Barmston Road, Beverley. HU17 0LA

You can send someone a gift by entering their name and address as the Delivery Address and your own as the Billing Address.

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