Shipping policy

We use DPD & Royal Mail for our deliveries within UK & Ireland.

If the property is empty when our courier attempts to deliver, you may request an alternative date when our couriers send you a delivery window by text, email, or card.

Should you request your delivery is left in a secure location, please state this on your order in the notes section or contact our team and they will inform the courier. Please be aware that goods will not be insured if they are left without a signature upon your request.

Failed delivery ~ Our couriers will attempt to deliver your order three times.

Upon the first attempt, a driver will leave a calling card / send a SMS / send an email with details of when the redelivery will take place. If you are unavailable to take delivery on the stated day, it is your responsibility to notify the courier directly. After three attempts, goods will automatically be returned to our warehouse as undelivered.