✓
Manufacturing faults
Issues caused during manufacture rather than through use.
WARRANTY
Quality you can rely on.
Tuffa stands behind the quality of its footwear. We want warranty support to be simple and straightforward, so you can get back to what matters.
Our warranty promise
We stand behind the quality of our footwear. If your Tuffa product develops a manufacturing or material fault, please contact us and we will be happy to review it fairly and explain the next steps.
Warranty period: 6 months from purchase
What may be covered
✓
Material defects
Unexpected faults in the materials used to make your boots.
✓
Stitching failures
Stitching that comes apart under normal, intended use.
✓
Component faults
Faults in buckles, fastenings or other components.
What isn’t covered
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Normal wear and tear
Wear that naturally occurs through regular use.
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Accidental damage
Damage from knocks, cuts, snags or other accidents.
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Misuse
Damage caused by using the product outside its intended purpose.
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Incorrect care
Problems caused by unsuitable products or neglected maintenance.
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Heat or water exposure
Damage from excessive heat, soaking or prolonged moisture.
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Natural ageing
Expected changes in the appearance of natural materials over time.
How to make a warranty claim
Contact Tuffa
Provide proof of purchase
Send clear photographs and details of the issue
Our team reviews the claim and explains the next steps
What we’ll need from you
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Order number or proof of purchase
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Product name
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Date purchased
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Photographs of the full product
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Close-up photographs of the issue
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A short explanation of what happened
Bought your Tuffa boots from a stockist?
If you purchased from an authorised Tuffa retailer, please contact the stockist first. They can help with your proof of purchase and guide you through the warranty process.
Find a stockistLooking after your boots
Correct care and regular maintenance help protect the materials and extend the life of your Tuffa footwear.
View Boot Care Guide
Warranty questions
Transferability
Footwear under warranty will not be extended after the warranty has expired, A replacement item does not constitute a new warranty period. Replacements are to ensure product satisfaction through the remainder of the original warranty period
What counts as normal wear and tear?
Normal wear and tear from regular use, including scuffs and gradual sole wear, is not usually covered. We assess every issue fairly and individually.
Do I need proof of purchase?
Please provide proof of purchase where possible. This helps us confirm the product, purchase date and original seller. We cannot approve a claim without this.
Repairs outside warranty
An assessment will be carried out to determine whether repairs are possible in the first instance. Customers are responsible for returning them to us at their own cost and choice of postage method. Boots must be returned in a clean condition.
Can I claim for boots bought from a stockist?
Yes, please contact the stockist first. We will then deal directly with them to sort your claim.
How long does a warranty assessment take?
Most warranty claims are processed within 3-5 business days. Repairs typically take within 2-3 weeks of claim approval.
Need help with a product?
If you are unsure whether an issue may fall under warranty, contact the Tuffa team and we will help you understand the next steps.