Delivery & Returns
Everything you need to know about shipping, tracking, returns and exchanges.
Delivery options
International customers are responsible for customs fees, import duties and taxes. If your country is not available at checkout, please email sales@tuffaboots.com.
Track your order
Once your order ships, you will receive a confirmation email with a tracking number. Use this number to track your parcel online.
Returns
Tuffa offers a 30-day return policy for most items. Products must be returned in original condition with tags attached and original packaging.
Custom or personalised products cannot be returned unless damaged or defective.
For UK Mainland returns, visit the Tuffa Returns Centre to print a DPD returns label. Attach it to your wrapped parcel, include the returns form, take it to a DPD Drop Off point and obtain proof of postage. This service is fully tracked.
Refunds
Once your return is received, it normally takes 3–5 business days to inspect and process. Refunds are issued to the original payment method and may take a further 2–7 business days to appear, depending on your bank or financial institution.
Exchanges
You can exchange for a different size or colour within 30 days. Complete the form included in the box and return the item through the Returns Centre.
International Returns
For returns from outside UK mainland, the customer is responsible for the return shipping costs. Customers must also cover any applicable duties and taxes so that the return is not refused or delayed on arrival.
Please note that we do not cover return shipping costs for exchanges.